Understanding how people find a useful investigation path when they do not already know the right equipment, method, expert, or previous case.
This short simulation asks you to imagine working with a new internal platform for technical organizations. You will face a realistic technical problem and choose how you would naturally begin exploring the resources available inside your organization.
Start the studyYou will be shown a product-like walkthrough, not a normal questionnaire. The platform can be approached through different starting points, depending on what feels most natural to you.
Whether people begin from a problem, equipment, methods, experts, or similar cases.
Whether the platform helps users identify an investigation approach they would consider useful.
What people need next before they would feel ready to act on a recommendation.
You are asked to investigate an unclear technical failure where the right next step is not obvious.
You decide whether to start from the problem itself, equipment, methods, experts, or prior cases.
You select a suggested investigation path and indicate what you would need before moving forward.
This study is part of a broader ETH MAS thesis research project on early-stage product learning through real-world experiments.
This is not a product demo or sales funnel. The goal is to understand how people approach uncertainty in technical work.
Start the studyNo signup required · responses are anonymous